Shipping Policy

Shipping Policy

Last Updated: 31.03.2025

At Surprys, we strive to deliver your gifts promptly and securely. Please read our shipping policy carefully to understand our process.

Shipping Timeframe

• All orders are processed within 1-2 business days.
• Delivery typically takes 5-7 working days from the date of dispatch.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Charges

• Shipping charges vary based on the delivery location and order size. The final shipping cost will be displayed at checkout.
• We may offer free shipping promotions from time to time, which will be announced on our website.

Delivery Areas

• We currently ship across India. If you are placing an order from a remote location, additional shipping time may be required.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details.
• You can track your order status on our website or through the courier service provider’s portal.

Delays & Exceptions

• While we aim to deliver on time, delays may occur due to unforeseen circumstances like weather conditions, courier issues, or high order volumes.
• If your order is delayed beyond the estimated time, please contact us for assistance.

Damaged or Lost Shipments

• If you receive a damaged package, please notify us within 24 hours with images of the damaged item.
• In case of lost shipments, kindly reach out to us, and we will coordinate with the courier to resolve the issue.

Contact Information

For any shipping-related queries, feel free to contact us:

• Phone: +91 8588806555
• Email: INFO@SURPRYS.COM
• Address: SHAHDARA, NEW DELHI

Thank you for shopping with Surprys!